Refunds Policy

You may request a full refund within 7 days of the original purchase of any new paid plan, no questions asked. The 7-day window starts on the date of the first successful charge for the plan. The refund covers the most recent charge only — earlier billing periods are not refundable. Renewals are governed by Section 7 below.

To request a refund, contact us from the email address on your account at support@1in.me, through the contact page, or by replying to your invoice email. Please include:

• the invoice number,
• the email address on the account,
• and a brief note about what didn't work for you (this helps us improve the product).

We will confirm receipt within one business day.

Approved refunds are issued back to the original payment method within 5 business days of approval. The time it takes for the funds to appear on your statement depends on your bank or card issuer and may take an additional 3–10 business days.

Refunds are issued in the original currency of the charge. Where the amount you paid included taxes, the refund includes the refundable portion of those taxes as required by law. We refund the amount you paid us; any difference caused by currency-conversion fluctuations or fees charged by your bank, card issuer or payment provider is outside our control and is not reimbursed by us.

The following are not eligible for a refund:

• usage-based add-ons (extra short links, broadcasts, storage, message credits) once they have been consumed;
• one-off services such as setup, migration or custom design work that has already been delivered;
• accounts terminated by us for breach of our Terms of Service.

Unused, prepaid add-on capacity within the 7-day window can be refunded on request.

Coins or wallet credits purchased to pay for usage-based features are consumable and, once spent, are non-refundable. Unspent, purchased coin balances may be refunded on request within the 7-day window of the coin purchase. Promotional, bonus or gifted coins have no cash value and are never refundable or withdrawable.

When you downgrade a paid plan mid-cycle, we do not issue a cash refund for the unused portion. Instead, the unused value is converted into account credit that is automatically applied to your next invoice.

Recurring renewals (monthly or yearly) are not automatically refundable. We send a renewal reminder by email before each renewal so you can cancel or downgrade beforehand. If a renewal slipped past you and you did not use the Service in the renewed period, contact us at support@1in.me — we review these requests on a case-by-case basis.

Please contact us at support@1in.me before opening a chargeback with your bank or card issuer — we can almost always resolve the issue faster and more flexibly than a chargeback can. Accounts with unresolved chargebacks may be suspended pending review, and any related fees passed on to us may be charged back to the account.

This policy is in addition to, and does not limit, any non-waivable rights you have under applicable consumer-protection law. If mandatory law in your country gives you a longer cancellation or refund period than this policy, that longer period applies. Nothing here is intended to exclude liability that cannot lawfully be excluded.

Questions about this policy or about a specific charge? Contact Sayzio at support@1in.me or via the contact page. Our registered office is: Hyderabad, Telangana, India.