Refund Policy

Large Call to Action Headline

Effective Date: 16th February, 2026

1. Introduction

This Refund Policy outlines the terms and conditions governing refunds, cancellations, and payment-related matters for services provided by Rebellion Digital, operating under the brand SayZio. The purpose of this policy is to: Provide transparency regarding subscription billing and refunds Clarify eligibility for refunds, if any Establish guidelines for cancellation procedures Define the responsibilities of users regarding subscription payments This policy should be read carefully before subscribing to any SayZio plan. 1.2 Applicability This Refund Policy applies to: All SaaS subscription plans Entry-level and trial-based subscriptions Recurring billing plans (monthly or annual) Add-on services attached to subscription plans White Label subscription accounts All users, including standard SaaS customers and White Label account holders, are subject to this Refund Policy unless otherwise agreed in a separate written agreement. 1.3 Relationship to Terms and Conditions This Refund Policy forms part of and should be read in conjunction with the SayZio Terms and Conditions. In the event of any conflict between this Refund Policy and the Terms and Conditions, the Terms and Conditions shall prevail unless otherwise stated. By subscribing to or using the Service, you acknowledge that you have read and agreed to this Refund Policy.

2. Subscription-Based Model

2.1 Recurring Subscription Structure SayZio operates exclusively under a recurring subscription-based model. Access to the platform and its features is granted only during an active subscription period. All subscription plans automatically renew at the end of each billing cycle unless canceled prior to renewal. 2.2 Monthly and Annual Billing Subscription plans may be offered on: Monthly billing cycles Annual billing cycles The selected billing cycle determines the recurring charge frequency. Users are responsible for reviewing billing terms before subscribing. By purchasing a subscription, you authorize recurring charges in accordance with the selected plan. 2.3 No Lifetime Licenses SayZio does not offer: Lifetime licenses One-time purchase plans Perpetual access models Access to the Service is strictly dependent on maintaining an active subscription. 2.4 Payment in Advance All subscription fees are charged in advance for the selected billing period. Access to the platform is provided upon successful payment confirmation. Failure to process payment may result in suspension or termination of access.

3. Free Trial Policy

3.1 Availability of Trial Certain plans may offer a free trial period. Trial availability, duration, and features may vary and are subject to change at our discretion. Not all plans or add-ons may be eligible for trial access. 3.2 Trial Duration The trial duration will be clearly displayed at the time of signup. Access during the trial period may include limited or full functionality depending on the plan structure. 3.3 Automatic Conversion to Paid Subscription Unless canceled before the trial period ends: The subscription will automatically convert into a paid plan. The applicable subscription fee will be charged to the payment method provided at signup. By initiating a trial, users authorize automatic billing if the trial is not canceled prior to expiration. 3.4 User Responsibility to Cancel Users are solely responsible for: Monitoring trial expiration dates Canceling the subscription before the trial ends if they do not wish to continue Failure to cancel before the trial expiration will result in a recurring subscription charge.

4. Refund Eligibility

4.1 General Non-Refundable Policy Unless otherwise stated in writing, subscription fees are generally non-refundable. This includes: Monthly subscription fees Annual subscription fees Add-on purchases White Label subscription fees Once a billing cycle begins, charges for that cycle are not refundable. 4.2 Exceptions and Special Consideration Refunds may be considered in limited circumstances at our sole discretion, including: Duplicate charges Technical errors resulting in unintended billing Proven billing system malfunction Unauthorized transactions (subject to investigation) Refund approval is not guaranteed and will be evaluated on a case-by-case basis. 4.3 Time Limitations for Refund Requests If refunds are considered: Requests must be submitted within a reasonable period after the charge date. Late refund requests may not be eligible for review. Refund requests must be submitted in writing to: support@sayzio.app

5. Non-Refundable Fees

The following fees are strictly non-refundable unless otherwise required by applicable law or expressly approved in writing by Rebellion Digital. 5.1 Subscription Fees After Billing Cycle Begins Once a billing cycle has started (monthly or annual): Subscription fees are non-refundable. Cancellation during an active billing period does not entitle the user to a full or partial refund. Access to the Service will remain available until the end of the current billing cycle, unless suspended for violation of terms. 5.2 Partial Month Usage SayZio does not provide: Prorated refunds for unused portions of a billing cycle Partial refunds for early cancellation Credits for partial month usage Even if the Service is used for only part of the billing period, the full subscription fee remains payable and non-refundable. 5.3 Add-On Services Fees for add-on services are non-refundable once: The add-on is activated The billing cycle for the add-on has commenced Usage of the add-on has begun Add-ons are tied to the active subscription plan and follow the same non-refundable structure. 5.4 Setup Fees (If Applicable) If any setup, onboarding, configuration, or implementation fees are charged: Such fees are non-refundable once services have commenced. Setup services are considered fulfilled once configuration work begins. 5.5 White Label Fees White Label subscription fees, including: Platform licensing fees Branding setup fees Infrastructure allocation costs Recurring White Label subscription charges are non-refundable once the billing cycle begins or the White Label environment is provisioned. White Label accounts involve dedicated configuration and infrastructure allocation; therefore, refunds are not provided. 5.6 Transaction Fees from Payment Processors Payment processor charges, including but not limited to: Gateway processing fees Transaction fees Currency conversion fees Banking fees are non-refundable. In the event a discretionary refund is granted, any non-recoverable transaction fees may be deducted from the refunded amount.

6. Cancellation Policy

6.1 How to Cancel Users may cancel their subscription at any time by: Logging into their account at the official login domain Navigating to the subscription or billing settings section Selecting the cancellation option and confirming the request If cancellation cannot be completed through the dashboard, users may submit a written cancellation request to: support@sayzio.app Cancellation requests must be submitted by the account holder or an authorized representative. 6.2 When Cancellation Becomes Effective Cancellation becomes effective at the end of the current billing cycle. This means: The subscription will not renew for the next billing period. No further recurring charges will be applied after the current cycle ends. Cancellation does not take effect immediately unless otherwise specified in writing. 6.3 No Prorated Refunds SayZio does not provide prorated refunds for: Partial month usage Unused subscription time Early cancellation within a billing cycle Once a billing cycle has commenced, the subscription fee for that cycle remains non-refundable. 6.4 Access Until End of Billing Period Following cancellation: Users will retain access to the platform until the end of the active billing period. After the billing period expires, access to the Service may be suspended or terminated. Users are responsible for exporting or backing up any required data before the subscription term ends.

7. Annual Plan Refund Terms

7.1 Refundability of Annual Plans Annual subscription plans are generally non-refundable once the billing cycle has commenced. By selecting an annual billing option, users agree to: Pay the full subscription fee in advance for the entire annual term. Commit to a 12-month subscription period (or applicable annual duration). Unless otherwise required by applicable law, annual subscription fees are not refundable after payment has been successfully processed. 7.2 Pro-Rated Refund Clarification SayZio does not provide: Pro-rated refunds for unused months within an annual plan. Partial refunds for early cancellation of annual subscriptions. If an annual subscription is canceled before the end of the term: Access to the platform will continue until the end of the paid annual period. No refund will be issued for the remaining unused months. Annual pricing may include discounted rates compared to monthly plans, and such discounts are conditional upon full-term commitment. 7.3 Special Exceptions Refunds for annual plans may be considered only in limited circumstances, at the sole discretion of Rebellion Digital, including: Duplicate billing due to system error Proven unauthorized transactions (subject to investigation) Technical malfunction resulting in complete inability to access the Service for an extended period Any approved refund: May be subject to deduction of non-recoverable transaction or processing fees. Does not establish a precedent for future refund claims. All refund requests must be submitted in writing to: support@sayzio.app Refund requests must be made within a reasonable timeframe from the billing date.

8. Payment Disputes & Chargebacks

8.1 Requirement to Contact Support Before Initiating a Chargeback If you believe a billing error has occurred or you have concerns regarding a charge, you must first contact SayZio Support at: support@sayzio.app Before initiating a chargeback or payment dispute with your bank or payment provider, users are required to: Provide full details of the transaction Allow reasonable time for investigation and resolution Cooperate with any verification requests Most billing concerns can be resolved promptly through direct communication. 8.2 Unauthorized or Fraudulent Chargebacks Initiating a chargeback without first contacting support or after valid service delivery may be considered a breach of the Terms and Conditions. Fraudulent or abusive chargebacks may include: Disputing legitimate subscription charges Claiming non-authorization after confirmed usage Filing disputes after accessing paid services Attempting to avoid contractual payment obligations In such cases, SayZio reserves the right to: Contest the chargeback with supporting documentation Provide billing records and access logs as evidence Recover outstanding amounts owed 8.3 Account Suspension or Termination If a chargeback is initiated: Access to the associated account may be immediately suspended. White Label environments may be restricted. Platform access may remain disabled until the dispute is resolved. Repeated or abusive chargebacks may result in: Permanent account termination Restriction from future subscriptions Legal action where applicable

9. Exceptional Circumstances

While subscription fees are generally non-refundable, certain limited exceptions may apply at the sole discretion of Rebellion Digital. 9.1 Technical Billing Errors Refunds may be considered where: A confirmed technical billing malfunction occurred The system incorrectly charged a user A subscription was charged after confirmed cancellation Each case will be reviewed individually. 9.2 Duplicate Charges If duplicate charges are confirmed: A refund for the duplicate transaction may be issued Processing fees that are recoverable may be included Non-recoverable third-party transaction fees may be deducted Users must notify support within a reasonable timeframe after identifying the duplicate charge. 9.3 Company Discretion Clause Refund decisions outside the standard policy are made solely at the discretion of Rebellion Digital. Approval of a refund in one case: Does not create a precedent Does not establish an ongoing refund entitlement Does not modify the general non-refundable policy All refund considerations are evaluated based on documented evidence and applicable legal requirements.

10. Changes to Refund Policy

Rebellion Digital, operating under the brand SayZio, reserves the right to update, modify, or revise this Refund Policy at any time. 10.1 Right to Modify We may modify this Refund Policy to reflect: Changes in business practices Updates to subscription models or pricing structures Regulatory or legal requirements Changes to payment processing systems Introduction of new services or add-ons All modifications will be made at our discretion and in accordance with applicable laws. 10.2 Effective Date When changes are made: The updated version will be published on the official website. The effective date will be updated accordingly. Changes become effective upon publication unless otherwise specified. 10.3 Continued Use as Acceptance Your continued use of the Service after the updated Refund Policy becomes effective constitutes acceptance of the revised terms. If you do not agree with the updated policy, you must cancel your subscription prior to the next billing cycle. Users are encouraged to review this Refund Policy periodically to stay informed of any updates.

11. Contact Information

For questions related to billing, refunds, cancellations, or payment disputes, please contact: Company: Rebellion Digital Brand: SayZio Email: support@sayzio.app All refund or billing-related requests must be submitted in writing to the email address above.